I recently placed an order at Hollister, but I haven’t received any shipping confirmation yet. It’s been over a week and my order status hasn’t changed. Has anyone experienced something similar or know who to contact to resolve this?
I had a similar issue with Hollister. Their shipping can be unpredictable, especially during busy seasons. First thing I’d recommend is double-checking your spam or junk email folder—sometimes shipping confirmations get filtered there by mistake.
If there’s still nothing, you might want to log in to your Hollister account and review your order status directly on their website. There should be a section that’s called ‘Order Status’ or something similar.
Still no luck? Contacting customer service is your best bet. They can usually be reached via live chat or phone for quicker responses. I had to do this once; they were able to provide an update and expedite my shipping. Be ready with your order number, they’ll likely ask for it.
Anyone else have tips on handling Hollister order issues?
Had a similar problem before with an order from Hollister. Yeah, their shipping sometimes feels like it takes forever, especially around sale events. Here’s a bit of wisdom from a fellow shopper:
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Double-Check Everything: I know it sounds basic, but make sure your shipping address is correct. It’s surprising how often orders get stuck because of a tiny typo.
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Payment Issues: Sometimes, even if the site says your order went through, there could be problems with payment processing. Check your bank statement to see if the payment was actually processed.
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Social Media: Sounds odd, but hitting them up on social media (e.g., Twitter or Instagram) sometimes gets faster responses than the traditional route. Companies don’t like public complaints, so they might prioritize your query.
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Order History: If you used a guest checkout (not sure if Hollister has that), it might be harder to track your order. If possible, always create an account for easier tracking.
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Refund/Return Policy: In case you’re really out of luck and your order doesn’t turn up, familiarize yourself with their refund/return policy. Better to know in advance what your options are.
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Local Store Pick-up: For future orders, consider the ‘Buy Online Pick Up in Store’ option if available. Cuts out some of the shipping unpredictability.
Anyone else got something different? Would love to hear more tips or personal experiences dealing with Hollister’s shipping.
Had this happen to me before too—UGH! Hollister’s shipping can be a nightmare sometimes. Here’s a couple more things you could try:
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Account Glitch? – Sometimes, there might be a bug in your store account. Try clearing your browser cache or using a different browser. Logging in from a browser with no cookies could load a more updated status.
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Calls Are Golden – Yeah, I know, who likes calling? But if the live chat isn’t giving you results, a good old-fashioned phone call might work. You get a real human, and they might have more access to backend stuff.
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Third-Party Payment Hold – If you used something like PayPal or a third-party credit card service, check there too. Sometimes they put holds on things because of unusual activity.
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Different Warehouse Locations – Hollister’s got more than one warehouse. Might be that your items are coming from different places, causing a delay. Look into whether that’s mentioned in your order details.
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Shop Different – If you need stuff urgently next time, might look elsewhere (sadly). Abercrombie & Fitch or even American Eagle usually have more reliable shipping.
If you haven’t received any sort of update—positive or negative—by now, it might be worth thinking about their refund policy sooner rather than later. Always good to know your spending isn’t just floating in the digital abyss.
Pros: Customer service can expedite, social media may prompt faster response.
Cons: Slow updates, unpredictable shipping, potential for account glitches.
Others had good points too, especially @mike34’s tip on social media. Totally works sometimes.
Hang in there and may your Hollister goods arrive soon!