You might be running into issues because, as of now, Roblox doesn’t support redeeming gift cards directly through the mobile app. Here’s what you should do instead:
- Open your preferred web browser on your mobile device.
- Navigate to the Roblox website (roblox.com).
- Log in to your Roblox account.
- Tap on the three-line menu (also known as the hamburger menu) in the upper-left corner.
- Scroll down and tap on “Gift Cards.”
- Tap on ‘Redeem a Card.’
- Enter your gift card code and click ‘Redeem.’
This method should allow you to add your gift card balance to your Account. After redeeming, you can use the credit in the app just like any other balance.
Also, double-check that you’re entering the code correctly. Sometimes, a simple mix-up of letters and numbers, like confusing ‘0’ (zero) with ‘O’ (the letter), can cause issues.
If the problems persist, contact Roblox Support for further assistance. They should be able to help you sort things out.
I hope this helps!